General Questions
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Our supplements stand out from the crowd due to their unique compounding approach. Unlike mass-produced supplements that adhere strictly to TGA regulations, Regenovit products are compounded to order. This means our team of medical specialists and pharmacists can customise and update formulations based on the latest research findings.
This flexibility allows us to stay at the forefront of scientific advancements, tailoring our supplements to meet evolving health needs. By simplifying treatment regimens and ensuring optimal medication adherence, we reduce the risk of adverse effects often associated with taking multiple supplements or medications simultaneously.
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Regenovit was established by our Australian board of Directors and currently operates as a 100% online store for supplements and testing kits. Our Emsella and Emsculpt services are located in our Liverpool and Hurstville clinics.
Product Questions
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As our products are individually compounded per order, we only offer our recommended capsule amounts (100 or 200 capsules depending on the supplement) in order to ensure you see results.
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While Regenovit supplements may appear to be priced higher than some mass-produced alternatives, there are several key factors that contribute to this difference:
- Our commitment to compounding products to order involves a meticulous process overseen by medical specialists and pharmacists. This personalised approach ensures that each supplement meets the highest standards of quality and efficacy. Additionally, the ability to tailor formulations based on ongoing research allows us to incorporate the latest scientific findings, which often requires higher-quality ingredients and resources.
- The individualised nature of our supplements means that each one is specifically crafted to address the unique needs of our customers. This level of customisation and attention to detail comes with inherent costs that are reflected in the price of our products. We do not mass produce like the brands you may see lining the shelves in pharmacies, everything is specially tailored to you.
- When comparing costs, it's important to consider the long-term benefits of investing in Regenovit supplements. By optimising treatment regimens and reducing the risk of adverse effects associated with multiple medications or supplements, our products aim to improve your health outcomes, potentially saving on healthcare expenses down the line.
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As all of our supplements are compounded and individually made to order to you, we are unable to accept returns or refunds for change-of-mind situations as we cannot resell/restock these items.Â
For quality concerns or problems with your order, please contact our team directly to find a solution.
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Yes, we have a great subscription service for all supplements. You can ‘Subscribe & Save’ for 10% off each supplement! You can find this option when you add to cart via the product page.
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Each product page has extensive information about the ingredients in that particular product.Â
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Each supplement has its own recommended dosage, so make sure to check their product page. Please do not deviate from these recommendations without medical advice
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Yes, you must be over 18. Our dosages are designed for adults only.Â
Product-Specific Questions
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The standard turnaround time is between 4-6 weeks for testing kits. That’s because we have to:
- Send your kit to the US-based lab for testing and analysis
- Generate a report
- Send it to you.Â
 It’s worth the wait though. Our commitment to accuracy and thoroughness ensures that you receive comprehensive insights into your health status, empowering you to make informed decisions about your wellness journey.
Shipping Questions
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All supplement orders are sent from our warehouse in QLD.Â
- Processing: 3-5 days
- Delivery within Australia: 2 to 8 days after processing
- International delivery: 6 to 27 business day after processing
Any orders or subscriptions submitted during NSW or QLD public holidays will be processed after the relevant holiday.
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Within Australia: $15 AUD for orders under $500, free for orders $500+.
International: $20 AUD for all orders.
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Yes we do! We offer worldwide shipping for a flat fee of $20 AUD.
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Once your order has been processed and is en route from our warehouse, you will receive an email with your tracking number. All orders are sent via reputable postal services, so make sure to keep an eye out!
Subscription Questions
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Before adding to cart, you will have the option of either a ‘Single Purchase’ or ‘Subscribe & Save’. Make sure to click this option, to receive 10% off your order!
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You will be prompted to make an online account throughout the checkout process. Once set up, you will be able to access all subscriptions, change addresses, cancel orders etc.
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By opting in to the Subscribe & Save option when placing an order, you agree to retain the subscription for a minimum of 2 orders (inclusive of the initial order).Â
If you cancel, pause or request a refund before placing your second order, we reserve the right to charge the difference in savings from the initial order, as well as an additional 10% cancellation fee at our discretion.
Customer Support
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We are here to answer any questions from Mon-Fri, 9-4:30pm AEST, excluding public holidays and any other closures as announced on our site. Please expect delays to any orders during these times.
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As all of our supplements are compounded and individually made to order to you, we are unable to accept returns or refunds for change-of-mind situations as we cannot resell/restock these items. For quality concerns or problems with your order, please contact our team directly to find a solution.
Safety Questions
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Our supplements are meticulously formulated in collaboration with our medical director and leading pharmacists to address specific health needs.Â
While our products are crafted with expertise and high-quality ingredients, individual results may vary when attempting to address unique health concerns, depending on factors such as health status, lifestyle, and genetic makeup.Â
We recommend following any medical advice you have obtained from a medical or health professional. We welcome ongoing feedback to ensure that our products meet your expectations and deliver the desired results.
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All our supplements are formulated based on the most up-to-date medical and scientific research obtained. They are produced by our resident medical specialist and natural chemist at doses most relevant to health benefits.
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Our supplements are formulated with the highest quality ingredients and undergo rigorous testing to ensure safety and efficacy. While adverse effects are rare, it’s important to note that individual responses to supplements may vary. We recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you have underlying health conditions or are taking medications.Â
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Yes! Our quality ingredients are derived from natural sources (where possible) and we only use vegetarian capsules. The filler used (if any)Â is microcrystalline cellulose, which is a chemically inert substance, not degraded during digestion and has no appreciable absorption.
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Most supplements are mass produced. Their manufacturers have submitted a certain ‘recipe’ to the Therapeutic Goods Administration and been licensed to make and sell that. It would be similar to making vanilla cupcakes from a packet mix.Â
Regenovit’s pharmacists have a license to compound products. That’s a higher level of trust. It means we’re trusted to make our ‘cupcakes’ from scratch, using the best available ingredients and adapting the flavours to suit your taste.Â
Compounded pharmaceuticals play a vital role in optimising treatment plans, improving therapeutic efficacy, and ultimately contributing to better overall health outcomes for patients.
Because we compound our products to order, we can update our recipes based on the findings of new research. It also means we can adjust them to your needs, e.g. putting in higher doses of certain items or omitting ingredients that could trigger your allergies.Â